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Service & Warranty Manager

HGE Test EnviornmentHyattsville, MD

$85,000 - $105,000 / year

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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$85,000-$105,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

About the Role

We're hiring a Service & Warranty Manager to act as the front line for all post-install customer issues. This person is the rapid response responsible for owning service requests, resolving problems quickly, and ensuring a strong customer experience.

This is a field-heavy role where you'll be working directly with homeowners, holding crews accountable, and building out a service/warranty team as the market grows.

What You'll Do

  • Own all service & warranty issues in your market from start to finish
  • Handling incoming issues quickly and efficiently
  • Work directly with homeowners to resolve concerns in the field
  • Hold subcontractors and crews accountable to quality standards
  • Oversee service/warranty techs and/or project managers
  • Ensure all work is completed to HGE standards
  • Communicate clearly with customers and internal teams
  • Help hire and build out a service/warranty team as the market grows

What We're Looking For

  • Strong home remodeling background (exterior preferred — roofing, siding, windows, doors)
  • Customer-facing experience with strong communication skills
  • Ability to handle escalated situations and problem-solve quickly
  • Experience managing teams, subcontractors, or project managers
  • High accountability and urgency — someone who doesn't let things sit
  • “One of us” mentality — team-first, high standards, no excuses

Preferred:

  • Experience handling service & warranty work directly
  • Experience overseeing project managers or service techs

What's In It For You

  • Base salary: $85K
  • OTE: $105K+
  • Company vehicle + gas card
  • Health, dental, and vision insurance
  • Opportunity to build and scale a team as we grow

If this sounds like you, apply today and come build something big with us.

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FAQs About Service & Warranty Manager Jobs at HGE Test Enviornment

What is the work location for this position at HGE Test Enviornment?
This job at HGE Test Enviornment is located in Hyattsville, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HGE Test Enviornment?
Candidates can expect a pay range of $85,000 and $105,000 per year.
What employment applies to this position at HGE Test Enviornment?
HGE Test Enviornment lists this role as a Full-time position.
What experience level is required for this role at HGE Test Enviornment?
HGE Test Enviornment is looking for a candidate with "Director" experience level.
What benefits are offered by HGE Test Enviornment for this role?
HGE Test Enviornment offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at HGE Test Enviornment?
You can apply for this role at HGE Test Enviornment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.