Service & Support Assistant

ZENO Management, Inc.Milwaukee, WI

$45,000 - $55,000 / year

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Overview

Compensation

$45,000-$55,000/year

Job Description

At Zeno Management we are seeking a Service & Support Assistant who can contribute to positive customer experiences. If you love helping people and keeping things running smoothly we would like to hear from you.

As a Service & Support Assistant you will answer questions, solve problems and guide clients through our services. The ideal Service & Support Assistant likes making every interaction count and has a knack for solving customer problems.

The Daily Functions Of A Service & Support Assistant

Offer expert support on plans and service agreements, clearly explaining their features and benefits
As a Service & Support Assistant you will analyze customer needs and suggest personalized plan adjustments, upgrades, and add-ons that deliver the most value
Support customers by managing plan updates, device upgrades and activations while keeping everything accurate and compliant
The Service & Support Assistant will troubleshoot service challenges and issues, assisting with setup and coordinating advanced support when needed
Update CRM records carefully, tracking feedback and trends to support local sales strategies
Work together with other Service & Support Assistants to connect customer insights with promotions and plan updates
Participate in ongoing training in order to develop customer service skills

Qualities and Skills Of The Service & Support Assistant

A high school diploma or GED equivalent required
1 year experience as a Service & Support Assistant or any customer facing role is preferred
Strong communication skills with the ability to simply communicate information
Interpersonal skills
Problem solving skills with the ability to easily identify the root cause of customer issues
Organizational and time management skills
Comfortable using CRM tools and digital systems

Bring your energy and enthusiasm as our next Service & Support Assistant in Milwaukee, WI and make an impact!

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FAQs About Service & Support Assistant Jobs at ZENO Management, Inc.

What is the work location for this position at ZENO Management, Inc.?

This job at ZENO Management, Inc. is located in Milwaukee, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ZENO Management, Inc.?

Candidates can expect a pay range of $45,000 and $55,000 per year.

What employment applies to this position at ZENO Management, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at ZENO Management, Inc.?

You can apply for this role at ZENO Management, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.