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Service BDC Customer Service Agent

Way Scarff FordAuburn, Washington
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Paid Holidays
Paid Vacation

Job Description

The Service Business Development Center (BDC) Agent will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department and acting as the first point of contact for our customers.

Description of the role:

As a Service BDC Customer Service Agent at Way Scarff Ford in Auburn, WA, you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and repairs.  This position will be working Monday thru Friday 9:30am to 6:00pm

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Schedule service appointments and follow up with customers
  • Provide information on services, pricing, and other relevant details
  • Maintain accurate records of customer interactions
  • Collaborate with service advisors and technicians to ensure customer satisfaction
  • Assist in valeting customer vehicles after 4:30pm

Requirements:

  • Prior customer service experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks
  • Knowledge of automotive services is a plus
  • Valid drivers license
  • qualify for company insurance by meeting requirements

Benefits:

  • Competitive hourly compensation: $18.00 - $21.00 per hour
  • Health insurance and retirement plans
  • Paid time off and holiday pay

About the Company:

Way Scarff Ford is a well-established automotive dealership in Auburn, WA, known for its commitment to customer satisfaction and quality service. Join our team and be part of a dynamic work environment where you can grow and achieve success.

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FAQs About Service BDC Customer Service Agent Jobs at Way Scarff Ford

What is the work location for this position at Way Scarff Ford?
This job at Way Scarff Ford is located in Auburn, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Way Scarff Ford?
Candidates can expect pay range between $18–$21 for this role.
What employment applies to this position at Way Scarff Ford?
Way Scarff Ford lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Way Scarff Ford?
Way Scarff Ford is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Way Scarff Ford for this role?
Way Scarff Ford offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Way Scarff Ford?
You can apply for this role at Way Scarff Ford either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.