Service Business Development Coordinator

About Us

At Grand Island Motor Company, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Grand Island Motor Company is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. 

Job Summary:

We're looking for a proactive and customer-focused Automotive Service BDC Agent to join our team. This role is crucial for driving service appointments, boosting customer satisfaction, and improving service retention. You'll handle inbound inquiries and make outbound calls, scheduling appointments and following up to ensure a seamless and positive service experience for every customer.

Key Responsibilities:

• Appointment Management: Proactively contact customers (phone, email, text) to schedule service, including maintenance reminders and recall notifications. Efficiently handle inbound service calls, scheduling appointments, and providing basic service information. Utilize CRM and scheduling software for accurate booking.
• Customer Engagement: Conduct post-service follow-ups to ensure satisfaction. Confirm upcoming appointments and re-engage inactive customers. Provide accurate information on service offerings and promotions. Address customer concerns professionally.
• Data & Reporting: Maintain detailed customer records in the CRM. Document all interactions and track key performance indicators (KPIs) related to appointment setting.
• Team Collaboration: Work closely with Service Advisors and Technicians to ensure smooth customer service and communicate customer needs effectively.

Qualifications:

• Experience: Previous experience in a call center, BDC, customer service, or sales preferred. Automotive experience is a plus.
• Skills: Exceptional verbal and written communication. Proficient with Microsoft Office. Strong organizational skills, attention to detail, and ability to multitask. Problem-solving abilities. Bilingual (Spanish/English) is a plus.
• Attributes: Highly motivated, positive attitude, team player, professional phone etiquette, and a desire to learn.

Benefits:

• Competitive pay with performance incentives.
• Medical, Dental, Vision, and 401(k).
• Paid time off and holidays.
• Employee discounts.
• Growth opportunities and ongoing training.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.