Service Center Representative

St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

SCC is looking for a full-time Service Center Representative to join our Student Services Department.

POSITION SUMMARY:

The Service Center Representative is the first point of contact for incoming calls to St. Charles Community College. This position is responsible for answering the college's main phone number, providing accurate information, and directing calls to the appropriate departments. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently and courteously.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer the college's main phone number promptly and professionally.
• Provide general information about the college, including admissions, programs, events, and services.
• Direct calls to the appropriate departments or individuals based on the caller's needs.
• Maintain an up-to-date directory of college departments, services, and staff.
• Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
• Keep accurate records of calls, including the nature of the inquiry and any actions taken.
• Assist with other administrative tasks, such as managing the reception area and supporting other departments.
• Maintain a high level of confidentiality regarding student and staff information.
• Continuously improve knowledge of college programs, policies, and procedures to provide accurate and helpful information.

MINIMUM EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.

PREFERRED EXPERIENCE:

• Previous experience in a call center, customer service, or administrative role is desirable.
• Experience in an educational setting is a plus.

St. Charles Community College is an Equal Opportunity Employer.