Service Contract Billing Specialist

Essential Functions

Reads and interprets service contracts, work orders, service tickets, technician documentation, and related records to compile billing information. Prepares and submits customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements. Utilizes internal systems, Excel, and customer portals to process billing activity. Meets or exceeds established KPI standards for the position.KPIs

Process invoices for all orders at ready-for-billing status within department-established timelinesSubmit customer invoices within 24 hours of posting unless otherwise specified by customer requirementsReconcile assigned billing accounts monthly and document completion according to department procedures

Reviews billing details and applies customer-specific contract terms to ensure accurate invoicingProcesses service-related billing activity and works closely with service coordinators, technicians, and internal operations teams to ensure timely and accurate invoicingCommunicates with service team members and internal stakeholders to obtain information required for billing and ensure timely completion of billing activitiesMonitors contract utilization and service activity to ensure billing aligns with customer service agreements and expectationsAssists with reporting related to service contract performance, billing activity, and operational metricsAssists with special projects as necessary, other duties as assigned by management

Minimum Qualifications

Associate's Degree preferred, or an equivalent combination of education and experienceMinimum of one (1) year of billing, administrative, contract administration, service coordination, or related experience preferredMust pass pre-employment background check and drug screen

Knowledge, Skills, and Abilities

Proficiency with Microsoft Office products, including Excel, Word, and OutlookAbility to learn and utilize company software, billing systems, and customer portalsAbility to read and interpret contracts, service agreements, and billing requirementsStrong organizational skills with excellent attention to detailEffective time management skills with the ability to manage multiple priorities and deadlinesStrong verbal and written communication skills

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.Work EnvironmentThis job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.