Service Coord Tier 3

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing-we combine quality affordable homes with our on-site Advantage Services-because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people-families, seniors, veterans, and people with disabilities and other barriers-call a CommonBond community "home." Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Why CommonBond Communities?

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range:

CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 3 position at our St. Anne's and West Broadway properties. The Service Coordinator III is an advanced practitioner and team leader, responsible for implementing resident-centered services and promoting community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents. Primary responsibilities include service coordination and housing stability support, including those in permanent supportive housing when assigned, program coordination, accurate documentation, and peer mentorship.

Provides comprehensive person-centered coordination services for residents

• Lead comprehensive assessments and specialized service plans for complex resident needs; integrate motivational interviewing and trauma-informed approaches.
• Serve as the point lead for complex or high-risk cases, coordinating multi-disciplinary responses and ensuring continuity of care.
• Take the lead in crisis situations, including safety planning, resource mobilization, and after-action reviews.
• Link residents with community-based services and resources, and assist residents in mitigating barriers to accessing community-based services and resources as needed.
• Provide case management for assigned caseload of permanent supportive housing households, ensuring proactive outreach and engagement to maintain housing stability.

Implement integrated housing and services model with 3 party property management partners

• Collaborate with 3 party property management partners to support resident housing stability
• Provide lease education when appropriate for lease violations that are given by property management to support resident(s) in getting back into good standing.

Empower Residents Across Community Engagement continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter. Contribute to Zone newsletter strategy.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Provide mentorship to team members

• Provide structured mentorship (job shadowing, skill coaching) to new service coordinator team members within the department.
• Lead quality assurance checks on documentation; provide feedback and micro-trainings to improve practice fidelity.

Works as an effective team member

• Models and leads healthy team interactions with Zone team and others within department, property management partners, and other departments of CommonBond Communities.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.

Maintains timely, accurate, complete, and secure resident records

• Includes proficiency in HMIS and ETO data systems.
• Follows all company policies for expense management and managing site(s) budget
• Follows all program compliance for the Housing Support/GRH program (if applicable)

Maintains communication flow and functions as a team leader

• Provides mentorship to new team members
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution
• Provides information needed by other team members in a timely and effective manner
• Gives and receives feedback to and from supervisor and other team members
• Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Minimum Requirements

• 3 years demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Knowledge of community resources and service networks.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Ability to network and develop community partnerships
• Experience using MS Office 365 and other software programs.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

• Bachelor's degree in social work or related field OR at least four years of work experience in a related field.
• Licensed mental health professional or social worker.
• Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
• Knowledge of affordable housing programs.
• Multilingual.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

Other Requirements

• Must be willing and able to travel between sites.

This job description is intended to provide information essential to understanding the scope of the Service Coordinator III position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.