Service Coordinator - Dispatcher

• Phones are ringing, schedules are changing, and technicians are on the move — and you stay organized
• Customers feel heard, informed, and supported
• Technicians have what they need, when they need it
• Service calls, documentation, and systems are accurate and up to date
• Chaos turns into controlled execution

• High School Diploma or GED required
• Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
• Ability to manage constant interruptions without losing accuracy
• Strong attention to detail in a time-sensitive environment
• Confident, professional communicator with internal teams and external clients
• Comfortable working with multiple systems and technology platforms simultaneously

• Handle a high volume of inbound calls professionally and efficiently
• Enter, update, and manage service calls in SAMPro with speed and accuracy
• Coordinate technician dispatch and adjust schedules in real time
• Communicate clearly with technicians regarding job changes, priorities, and expectations
• Monitor and manage service calls and PM activity (daily, weekly, monthly)
• Issue purchase orders and coordinate parts pickup or staging
• Manage Outlook calendars and service schedules under tight deadlines
• Maintain accurate client data and electronic filing systems
• Navigate and update client portals and EFM tools
• Complete documentation in accordance with company procedures — even under pressure
• Operate office equipment including phones, copiers, and scanners
• Jump in where needed and support the team during peak demand periods

• Microsoft Outlook (heavy daily use)
• Microsoft Word & Excel (Beginner)
• Microsoft Teams & SharePoint
• Accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains
• CRM systems
• Dispatching and scheduling software
• Client web-based tracking systems

• Fast-paced office environment with frequent phone activity
• Continuous talking and listening required
• Extended periods of sitting with frequent typing and computer use
• Occasional standing, walking, reaching, and lifting up to 25 pounds
• Some travel may be required
• Moderate noise level typical of an active service office
• Reasonable accommodations may be made to support essential job functions

• Integrity – Doing what’s right, even when things are moving fast
• Humility – Staying grounded, respectful, and team-focused
• Intelligence – Thinking critically, communicating clearly, and adapting quickly
• Hunger – A drive to win, improve, and push through challenges

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