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Service Coordinator

Bretz RV & MarineBillings, Montana

$17 - $20 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17-$20/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

We are looking for a highly organized, customer-focused Service Coordinator to join our Operations Center team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently multitask while communicating with multiple departments and dealerships.Successful candidates typically:
  • Enjoy talking with customers and solving problems
  • Thrive in a fast-paced environment
  • Stay calm under pressure
  • Are comfortable multitasking throughout the day
  • Take initiative and work well independently
  • Enjoy being part of a collaborative team
Your role actually has upward mobility:
  • Lead positions
  • Training
  • Operations support
  • CRM management
  • Cross-department opportunities
No two days are the same in our Operations Center, and the ability to adapt quickly while maintaining a positive attitude is key to success.Responsibilities
  • Monitor and respond to all service requests
  • Coordinate appointments with all teams to ensure timely repairs for customers
  • Remain up-to-date on products, market trends, and certifications
  • Understand and implement the dealership processes
  • Become familiar with Client Relationship Management (CRM) software
Your office is in Billings, MT and you will be working with our dealerships in:  Boise, ID, Nampa, ID, LIberty Lake, WA, Missoula, MT & Mankato, MN. Much of the communication between our teams will be done over video calls, email, chat, and phone.Requirements
  • Customer Service Skills
  • Experience with multi-line phone systems a plus
  • Computer Skills
  • Ability to type without looking at the keyboard
  • Ability to type at least 35 wpm
  • Excitement to Learn
  • Positive Attitude
  • Teamwork
Physical RequirementsProlonged sitting at a deskRegular use of a headsetOccasional standing, walking, or reachingClear verbal communicationSchedule
  • Monday to Friday 
  • 9:00 AM – 6:00 PM
Education and/or Experience
  • High school diploma or GED
  • Previous office experience
Compensation
  • $17 - 20/hr DOE
Benefits
  • Excellent earning potential and advancement opportunities
  • Medical benefits package with multiple plan options to choose from, including vision and dental
  • 401(k) retirement plan with employer match
  • On-site employee daycare
  • Holiday pay and vacation time
  • Employee discounts
  • Employee borrow program (take a camper and GO CAMPING)
  • Profit sharing  
Bretz RV’s Commitment to You
  • Opportunity to work in a family-oriented environment where work-life balance matters
  • Growth and advancement opportunities
  • Team building activities and events throughout the year
  • The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible 
About Our DealershipBretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.EEOC StatementBretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.Products and BrandsRV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.

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FAQs About Service Coordinator Jobs at Bretz RV & Marine

What is the work location for this position at Bretz RV & Marine?
This job at Bretz RV & Marine is located in Billings, Montana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bretz RV & Marine?
Candidates can expect a pay range of $17–$20 per hour for this role.
What employment applies to this position at Bretz RV & Marine?
Bretz RV & Marine lists this role as a Full-time position.
What experience level is required for this role at Bretz RV & Marine?
Bretz RV & Marine is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Bretz RV & Marine for this role?
Bretz RV & Marine offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Bretz RV & Marine?
You can apply for this role at Bretz RV & Marine either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.