Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20+/hour
Benefits
Health Insurance
401k Matching/Retirement Savings
Health & Wellness Programs
Job Description
Position Overview: Service Coordinator Hours:
- Mon – Fri 7:30 am to 5:30 pm
- On-Call After Hours/Weekends Seasonally (Planting/Harvest)
Pay:
- Hourly Wage - Depends On Experience
- Negotiations starting at $20.00
Monthly Sales:
- Monthly bonus if sales goal is met
Annual Year End Bonus:
- Sales/Goal based up to 15% of wages
Benefits:
- Health Insurance Coverage after 60 Days – Employer pays 80% of plan
- Stifel IRA after 1 year – Employer matches contributions up to 3%
- Aflac – discounted coverage offered
Service Coordinator:
Customer Repair Requests- Answer/Respond to all customer repair requests/calls
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Internal Repair Requests
- Coordinate internal unit repairs with wholegoods team
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate from wholegoods manager
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Warranty Repair Requests
- Answer/Respond to all warranty repair requests
- Schedule repairs with bay technician/calendar
- Review supplier field campaigns & mandatory safety repairs & coordinate repairs
- Review unit warranty end dates and request/adjust scheduling of repairs as necessary
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
- Maintain warranty parts return/storage/discard for corporate required time frames
Wash Bay & Lot Maintenance
- Manage part-time wash-bay & lot attendants in alignment with service schedule
- Ensure lot & yard are maintained of weeds, ruts, debris
- Over-see lawn maintenance & grass cutting
Transportation
- Coordinate internal trucking – pick up & delivery of service & sold units
- Coordinate external trucking – pick up & delivery of service & sold units
Service Writer: Work Order Process
- Open work orders as needed
- Maintain Service Priority Report spreadsheet
- Total completed work orders to be finalized/billed out by accounting office
Service Team Leadership: Ensure Technician Backlog Hours
- Solicit and schedule repair jobs per technician to maintain 5-Star tech level
- Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved
Coordinate On-Call Schedule during Planting/Harvest season Meeting Monthly/Annual Sales Goals
- Ensure all completed work orders are submitted to be closed by month end
- Supply projected sales figures at bi-weekly meetings ensuring goals are met
Education & Training
- Monitor technician training & certification levels
- Schedule technician training & certification
Maintain a Clean and Safe Work Environment
- Lead service team in maintaining a clean workspace
Coordinate Needs with management
- Service tool/equipment needs
- Fleet Management
- Annual Year End Tool Purchase
Service Team L10 Meetings:
- Participate in bi-weekly service L10 Meeting
- Actively participate in the achievement of reaching Monthly/Annual Sales Goals
- Demonstrate & Promote core values of the dealership
- Participate in the development of the CSI Family & Team atmosphere
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Service Coordinator - Jamestown Jobs at Central Sales, Inc.
What is the work location for this position at Central Sales, Inc.?
This job at Central Sales, Inc. is located in Jamestown, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Central Sales, Inc.?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Central Sales, Inc.?
Central Sales, Inc. lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Central Sales, Inc.?
Central Sales, Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Central Sales, Inc. for this role?
Central Sales, Inc. offers following benefits: Health Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Central Sales, Inc.?
You can apply for this role at Central Sales, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.