Service Coordinator (Dispatch & Customer Support)

TLC Drain, Sewer, and Water CleanupAudubon, PA

$22 - $24 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$22-$24/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

We are looking for someone IN PERSON who Truly loves customer service to join our team!! You must be available to work in office at our Eagleville, PA location.

About TLC Drain, Sewer & Water Cleanup

TLC Drain, Sewer & Water Cleanup is a family-owned and operated company providing residential and commercial drain, sewer, water line, and emergency cleanup services. We’re known for reliability, professionalism, and taking care of both our customers and our team.

We are currently seeking a Service Coordinator to join our office staff and help manage daily service operations and customer communication.

Position Overview

The Service Coordinator plays a critical role in keeping daily operations running smoothly. This position serves as the main point of contact for customers and field technicians, coordinating service schedules, handling emergency calls, and ensuring accurate communication throughout the service process. The ideal candidate is organized, calm under pressure, and customer-focused.

Key Responsibilities

Answer incoming calls and assist customers with scheduling service appointments
Coordinate and dispatch technicians based on priority, location, and availability
Handle emergency and same-day service requests professionally
Gather and accurately document customer and job information
Communicate job updates between technicians and customers throughout the day
Adjust schedules as needed to accommodate changes or urgent situations
Maintain service schedules and customer records in dispatch software
Set clear expectations with customers regarding arrival times and service details
Support technicians with logistical and scheduling needs
Assist with general office and operational support as needed

Participate in an on-call rotation, as we are a 24/7 emergency based business. This includes weeknights, weekends and holidays.

-Have fun! The candidate that we seek enjoys working with people, developing their expertise, resolving issues and being part of a growing team.

Requirements

Experience in commercial trades is highly valued.

Service Titan experience is preferred but not required.

At least 2 years of experience in customer service is a requirement.

Experience filing permits is a plus but not a requirement.

Experience in the drain and/or restoration industry is a plus but not a requirement.

Motivated and a self starter.

Ability to multitask.

Proficiency on the computer, along with excellent organizational and multitasking skills, is a must.

Being good with people and having a strong team player mindset are essential attributes.

Candidate must have flexibility to work on-call shifts during the week, weekends and holidays in a rotation.

Candidate must be available for shifts that vary during the hours of 7am-5pm Monday thru Friday.

Candidate must understand this in an IN PERSON position.

Benefits

What We Offer

Competitive hourly pay: $22–$24 per hour
Health, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Stable, full-time position with growth potential
Supportive team environment in a family-owned company

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FAQs About Service Coordinator (Dispatch & Customer Support) Jobs at TLC Drain, Sewer, and Water Cleanup

What is the work location for this position at TLC Drain, Sewer, and Water Cleanup?

This job at TLC Drain, Sewer, and Water Cleanup is located in Audubon, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TLC Drain, Sewer, and Water Cleanup?

Candidates can expect a pay range of $22–$24 per hour for this role.

What employment applies to this position at TLC Drain, Sewer, and Water Cleanup?

TLC Drain, Sewer, and Water Cleanup lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at TLC Drain, Sewer, and Water Cleanup?

TLC Drain, Sewer, and Water Cleanup is looking for a candidate with "Senior-level" experience level.

What benefits are offered by TLC Drain, Sewer, and Water Cleanup for this role?

TLC Drain, Sewer, and Water Cleanup offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at TLC Drain, Sewer, and Water Cleanup?

You can apply for this role at TLC Drain, Sewer, and Water Cleanup either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.