Service Delivery Coordinator - Sales Support
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$22/hour
Job Description
Objective:
Enabling the smooth delivery of the Company's service to our customers by the effective delivery of sales processing and its continuous improvement.
Location: Cincinnati, OH Office
Pay: $20-$22/HR
Shift: Monday- Friday : 8AM-5PM (1hr lunch break)
Qualification:
- Experience in key areas of sales support and/or sales processing
Key Duties:
Sales Processing:
- Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days
- Convert quotes and process sales orders within TIMS ensuring all required information is provided
- Email quotes and order confirmations to customer
- Daily monitoring of open sales orders, obtaining information from purchasing or workshop functions to provide update to customers as required
- Raise and monitor system changes to streamline sales processing
- Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required
- Support the DRS LOB by monitoring email requests, building manual sales orders for shipments not processed via the EDI, and providing updates to relevant stakeholders
Sales Support:
- Administer the new customer set up process
- Capturing customer feedback
- Receive incoming customer enquiries, providing customer support and responding to customer concerns
- Liaise with other areas of the business to produce effective resolutions for any customer issues
- Provide weekly updates of any ongoing customer issues (CHRs), escalating where necessary
- Produce reports on product or customer specific sales activity as required
- Produce weekly and monthly KPI reports
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FAQs About Service Delivery Coordinator - Sales Support Jobs at Brink's Incorporated
What is the work location for this position at Brink's Incorporated?
This job at Brink's Incorporated is located in Springdale, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Brink's Incorporated?
Candidates can expect a pay range of $20–$22 per hour for this role.
What employment applies to this position at Brink's Incorporated?
Brink's Incorporated lists this role as a Full-time position.
What experience level is required for this role at Brink's Incorporated?
Brink's Incorporated is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Brink's Incorporated?
You can apply for this role at Brink's Incorporated either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.