Service Delivery Instructional Design, Emerging Talent Intern (Summer)

Position at New York City Transit

Department: Department of Subways

Location: 130 Livingston St, Brooklyn, NY 11201

Position Title: Service Delivery Instructional Design, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

Operations Training provides numerous training programs (approximately 350 individual courses) focusing on safety, security, induction of new hires and promotions, conventional and new equipment, title-specific knowledge, and skill refreshers.

RESPONSIBILITIES:

• Conduct needs assessments and create products based on identified needs

• Work with subject matter experts to collect relevant knowledge and information to complete projects

• Check in with unit managers regularly for changes or updates to curriculum. Write and edit an array of word documents and spreadsheets

• Update class schedules and instructor schedules based on new curriculum. Use eLearning software and PowerPoint to create engaging learning materials

• Proofread and provide feedback on peer's work

• Collaborate with MTA employees in many different roles in person and virtually.

PROJECTS:

• Build knowledge standards and frameworks for several service delivery positions (conductor, train operator, tower operator).

• Write course outlines, curricula, and lesson plans that align with the pre-determined knowledge frameworks.

• Create digital learning experiences (quizzes, interactives, etc.) that align with the knowledge frameworks and support the curriculum.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.

• The candidate should possess organizational, analytical and communication skills.

• The candidate should be able to work well under pressure and prioritize tasks effectively.

• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

• Experience in Education or Training Classes/Roles is a plus.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA

• Major(s) Preferred: Instructional Design & Technology, Educational Technology, Communications, Information Technology, Computer Science or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.