Service Dept. Customer Service
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15+/hour
Benefits
Retirement Savings
Dental Insurance
Disability
Job Description
Benefits:
- A positive and collaborative work environment
- Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental and Vision
- 401K Matching (after 6 months of employment)
- ASK - Possible Commissions
- Paid time off
Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.Job Summary
Our backup generators ensure that customers will never be without power, allowing their home and business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity. So, we are looking for a great Customer Service Rep to join our team!
Essential Duties and Responsibilities:
- Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
- Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
- Assist with administrative tasks such as data entry, filing, and document preparation- Provide minor technical support for customers w/generators & monitor service and system set-ups
- Provide general support to customers, co-workers and management
Qualifications- Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)- Familiarity with phone etiquette and customer service principles- Strong organizational skills with the ability to multitask and prioritize tasks effectively- Excellent communication skills, both verbal and written- Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, & Google sheets- Ability to maintain confidentiality and handle sensitive information with discretion- Must be dependable & punctual
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Compensation: $15.00 per hour
Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Service Dept. Customer Service Jobs at Generator Supercenter
What is the work location for this position at Generator Supercenter?
This job at Generator Supercenter is located in Ft Worth, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Generator Supercenter?
Candidates can expect a pay range of $15 (per hour).
What employment applies to this position at Generator Supercenter?
Generator Supercenter lists this role as a Full-time position.
What experience level is required for this role at Generator Supercenter?
Generator Supercenter is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Generator Supercenter for this role?
Generator Supercenter offers following benefits: Retirement Savings, Dental Insurance, Disability, Health Insurance, Life Insurance, Vision Insurance, and Paid Time Off for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Generator Supercenter?
You can apply for this role at Generator Supercenter either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.