Service Dept Customer Service

Generator SupercenterTomball, Texas

$18 - $20 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$18-$20/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

PTO - Paid Time Off
Life & Voluntary Life Insurance
Positive & Collaborative Work Environment
Short & Long Term Disability
Medical, Dental & Vision
401(k) Matching (after 6 months of employment)
401(k)

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.Position Summary

We are looking for a great Full Time Customer Service Rep to join our team!

Essential Duties and Responsibilities:- Full-time, 9:00 AM - 6:00 PM, Monday to Friday (+some Saturdays)

- Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner

- Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records

- Assist with administrative tasks such as data entry, filing, and document preparation- Provide minor technical support for customers w/generators & monitor service and system set-ups

- Provide general support to customers, co-workers and management

Minimum Qualifications:

- Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)

- Familiarity with phone etiquette and customer service principles

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Excellent communication skills, both verbal and written

- Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets

- Experience with QuickBooks or other accounting software is a plus

- Ability to maintain confidentiality and handle sensitive information with discretion

- Must be dependable & punctualPay will be commensurate by experienceThis job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Compensation: $18.00 - $20.00 per hour

Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.}

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FAQs About Service Dept Customer Service Jobs at Generator Supercenter

What is the work location for this position at Generator Supercenter?

This job at Generator Supercenter is located in Tomball, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Generator Supercenter?

Candidates can expect a pay range of $18–$20 per hour for this role.

What employment applies to this position at Generator Supercenter?

Generator Supercenter lists this role as a Full-time position.

What experience level is required for this role at Generator Supercenter?

Generator Supercenter is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Generator Supercenter for this role?

Generator Supercenter offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Generator Supercenter?

You can apply for this role at Generator Supercenter either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.