Service Designer, Experience Design, Strategy & Standards
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Overview
Remote
On-site
Compensation
$55-$55/hour
Job Description
Summary:
- Location: New York, NY
- Duration: 6 Months
Responsibilities:
- Facilitate discovery sessions to identify the roles, systems, tools, and processes behind each journey
- Organize and synthesize qualitative research, stakeholder input, and business context into meaningful, focused frameworks
- Map end-to-end experiences across customer, advisor, and internal journeys, surfacing friction points, opportunity areas, and moments that matter
- Produce service blueprints that capture front-stage and back-stage layers
- Maintain journey artifacts as a living single source of truth
- Build a repeatable, AI-ready production process (templates, methods, and workflow) designed for the Experience Strategy & Standards team to own and govern after handoff
- Create scalable, shareable journey artifacts, using code-based or component-driven production approaches where they improve speed, consistency, and reusability
- Establish and maintain a library of blueprint and journey map templates to support various levels of detail and scope
Requirements:
- Demonstrated depth in service design, experience strategy, and/or journey mapping
- Ability to manage stakeholders, facilitate workshops, and educate others regarding the value and purpose of service design methods
- Proven ability to establish repeatable processes, not just deliver one-off artifacts
- Strong systems thinking, with the ability to connect experience to operational and technical ecosystems
- Production fluency: comfort producing scalable, shareable artifacts, including with code-based or component-driven methods
- Fluent in FigJam, Figma, Claude Design, or similar, and willing to work beyond them
- Familiarity creating custom skills with agentic AI tools such as Claude and ChatGPT
- Comfort in complex, regulated environments; financial services experience a plus
Automate your job search with Sonara.
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FAQs About Service Designer, Experience Design, Strategy & Standards Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $55–$55 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.