Service Desk Analyst
CrossfuzeMinnetonka, MN
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
- Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
- Document all customer interaction with high attention to detail and accuracy
- Update all tickets according to Service Level Agreements (SLA)
- Understand and follow Crossfuze's Delivery Process: incident management, problem management and change management
- Recognizing and escalating more difficult problems
- Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
- Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
- Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
- Assist with coaching/ training as needed
- Other duties as assigned
Automate your job search with Sonara.
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FAQs About Service Desk Analyst Jobs at Crossfuze
What is the work location for this position at Crossfuze?
This job at Crossfuze is located in Minnetonka, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Crossfuze?
Employer has not shared pay details for this role.
What employment applies to this position at Crossfuze?
Crossfuze lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Crossfuze?
Crossfuze is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Crossfuze?
You can apply for this role at Crossfuze either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.