Service Desk Analyst - $40/Hr

Veterans Sourcing GroupNiagara Falls, NY

$40 - $40 / hour

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Overview

Remote

On-site

Compensation

$40-$40/hour

Job Description

Service Desk Analyst $40/hr Niagara, NY - hybrid Anticipated Start Date Immediate Duration of Assignment 12 month(s)Project Overview The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.

Job Functions & Responsibilities• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner• Access the Footprints ticketing system to create or resolve tickets• Ability to RDP into a machine to fix an issue• Preform password resets• Resolve any VPN access issues• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

Skills• Minimum 4 years prior demonstrated experience• Remote phone support• Exceptional written and oral communication skills• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to absorb and retain information quickly• Ability work independently with minimal supervision• Sitting for extended periods of time• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support• Windows 10• MS Office (versions 2016/O365)• MS Outlook (versions 2013/16/ O365)• Intune & Webmail• Cisco Jabber / Meeting Place• Active Directory / Active Roles / Quest Password Manager• SAP & Maximo – password unlock / resets• Enterprise\departmental applications specific to NYPA• Periodically support other IT Groups as needed

Education & Certifications• Associate degree in Information Systems; 4 year college degree is preferred.

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FAQs About Service Desk Analyst - $40/Hr Jobs at Veterans Sourcing Group

What is the work location for this position at Veterans Sourcing Group?

This job at Veterans Sourcing Group is located in Niagara Falls, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Veterans Sourcing Group?

Candidates can expect a pay range of $40–$40 per hour for this role.

What employment applies to this position at Veterans Sourcing Group?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Veterans Sourcing Group?

You can apply for this role at Veterans Sourcing Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.