Service Desk Intern

At Ntiva, we're more than a Managed Services Provider-we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Requirements

• Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College

• Must be in first year with at least one semester completed, or in 2nd year

• Must be enrolled in the below programs:

• MountWest - Network Systems & Security

• WVUP - Computer and Information Technology; Computer Science

• Must be able to work a minimum of 20 hours per week

What you will be doing

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests.
• Engaging in email communication with clients
• Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
• Basic client account administration in Office 365 and Active Directory
• Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
• Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems
• Assess the need for documentation updates and inform management of any necessary changes
• Maintain a positive attitude with a client-centric focus
• Pay close attention to detail to ensure accuracy and efficiency

Skills You Will Learn

• Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:

• VPN

• Internet connectivity losses

• Remote desktop

• Microsoft Office software

• Peripherals, including printers, scanners, and monitors

• Familiarity with administration of Office 365 and Exchange Online

• Proficiency in navigation and administration of Active Directory

• Working knowledge of Windows file shares (SMB/CIFS)

• Strong communication and writing skills

• Ability to review, understand, and implement SOPs and other written training

FLSA Status: Hourly, Non-Exempt

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.