Service Desk Support
Zolon Techbessemer, AL
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Overview
Remote
On-site
Job Description
To acquire the advantage, Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS 2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.Responsibilities: Provides ticket-based remote and deskside IT support for Redstone Arsenal customers. Resolves hardware, software, and account incidents via the FBI ITSM platform. Supports device re-imaging (15/month) and initial imaging (80 unclassified mobile devices/week).Key Qualifications: 1-2 yrs IT help desk/service desk experience Windows 10/11, O365, ITSM platform proficiency Device imaging and refresh experience preferredShift/Hours: 8:00 am–4:30 pm M–F; no 24-hr/ set schedulesLocation: Huntsville, Alabama (Redstone Arsenal/On-Site)Clearance: TS with SCI Eligibility Polygraph
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FAQs About Service Desk Support Jobs at Zolon Tech
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This job at Zolon Tech is located in bessemer, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Zolon Tech?
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