Service Desk Technician II

The Iowa Clinic, P.C.West Des Moines, IA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Community Service Time

Career Development

401k Matching/Retirement Savings

Job Description

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you've got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a full-time Service Desk Technician II at The Iowa Clinic might look like?

The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC technology at clinic sites, with additional responsibility for phone‑based remote support and escalated ticket resolution. The position operates with limited supervision and serves as a mentor to Service Desk Technician I staff.

Key Responsibilities

Provide advanced technical support for hardware, software, application, and user access issues.
Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
Manage endpoint devices, software deployments, asset inventory, and user account administration.
Maintain accurate ticket documentation and knowledge base content within FreshService.
Mentor Service Desk I team members and support continuous improvement initiatives.
Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.

Qualifications

Associate or bachelor's degree in IT or related field, or equivalent experience
2-4 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus.
Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
Experience with endpoint management tools (Intune, Automox, or similar)
Proficiency with FreshService or comparable service desk platforms
Preferred certifications: CompTIA A+ preferred.
HDI Support Center Analyst or similar customer service certification also accepted

What's in It for You

Competitive 401(k) with employer match and profit sharing
Employee incentives and rewards programs
Training and professional development opportunities
Health and wellness program with up to $350 per year in incentives
Quarterly volunteer opportunities with local nonprofits
Transparent communication through all‑employee meetings, team huddles, and feedback surveys
A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

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FAQs About Service Desk Technician II Jobs at The Iowa Clinic, P.C.

What is the work location for this position at The Iowa Clinic, P.C.?

This job at The Iowa Clinic, P.C. is located in West Des Moines, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Iowa Clinic, P.C.?

Employer has not shared pay details for this role.

What employment applies to this position at The Iowa Clinic, P.C.?

The Iowa Clinic, P.C. lists this role as a Full-time position.

What experience level is required for this role at The Iowa Clinic, P.C.?

The Iowa Clinic, P.C. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by The Iowa Clinic, P.C. for this role?

The Iowa Clinic, P.C. offers following benefits: Paid Community Service Time, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Iowa Clinic, P.C.?

You can apply for this role at The Iowa Clinic, P.C. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.