Service Dispatcher / Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$19-$25/hour
Benefits
Health Insurance
Paid Vacation
Job Description
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department. The incumbent is responsible for creating a positive first impression for JC Warner to all callers and visitors.
Benefits
- Training
- Health Insurance
- Retirement Plan
- Vacation/Sick Leave
- Paid Holidays
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards
Reliability, Initiative, integrity and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with JC Warner service technicians, suppliers, and service customers. Job Qualifications:
- Operating a multi-line telephone system. Answering and transferring callers to the appropriate staff member. Taking and distributing messages as needed.
- Greeting, announcing and directing visitors and customers.
- Assist the sales staff with job folders and other projects as needed.
- Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
- Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
- Excellent oral and written communication skills.
- Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician is desirable.
- Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
- Knowledge of Service Titan scheduling software not required but would be a asset.
Key Competencies:
- Honesty- Integrity-Dependability
- Excellent Customer Service skills
- Ability to communicate empathy
- Detail oriented
- Able to multi-task
- Basic knowledge of Microsoft Office applications
- Knowledge of Service Titan software a plus
Compensation: $19.00 - $25.00 per hour
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FAQs About Service Dispatcher / Customer Service Representative Jobs at JC Warner HVAC
What is the work location for this position at JC Warner HVAC?
This job at JC Warner HVAC is located in Queenstown, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at JC Warner HVAC?
Candidates can expect a pay range of $19–$25 per hour for this role.
What employment applies to this position at JC Warner HVAC?
JC Warner HVAC lists this role as a Full-time position.
What experience level is required for this role at JC Warner HVAC?
JC Warner HVAC is looking for a candidate with "Senior-level" experience level.
What benefits are offered by JC Warner HVAC for this role?
JC Warner HVAC offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at JC Warner HVAC?
You can apply for this role at JC Warner HVAC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.