Overview
Remote
On-site
Compensation
upto$42/hour
Job Description
Summary:
- Location: Southaven, MS
- Duration: 4 months
Responsibilities:
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Perform hands-on hardware installation, removal, replacement, and repair.
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
- Execute both reactive break/fix and preventive maintenance following established procedures.
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
- Escalate complex technical issues when appropriate.
- Participate in on-call rotations and provide extended coverage as required.
Requirements:
- Minimum 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components.
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
- Comfortable working independently in a customer-facing environment.
- Ability to clearly communicate technical issues and resolutions to customers and internal teams.
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
Preferred Skills:
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack/stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
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FAQs About Service Engineer Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Southaven, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Candidates can expect a pay range of $41.61 (per hour).
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.