Service Engineer Ellendale, ND

JOB DESCRIPTIONThis job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service THE CANDIDATE S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES PLEASE SUBMIT IN WORD FORMAT ONLYKEY REQUIREMENTSCandidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidatesAll fields below (CANDIDATE SUBMISSION TEMPLATE AND SUMMARY SNAPSHOT) must be completed AND INCLUDED ON THE TOP OF EACH RESUMEResume-only submissions will not be reviewedIncomplete submissions will be rejectedCANDIDATE SUBMISSION TEMPLATECandidate Basic InformationFull NameCurrent Location (City, State)Phone NumberEmail AddressWork Authorization StatusCurrent/Last OrganizationEmployment StatusYears of ExperienceInterview AvailabilityWilling to work on-site (Y/N)Willing to work shifts / on-call (Y/N)Estimated Commute Time in minutes (must be < 45 min)Have you been submitted to Dell from any vendor in the past 6 months?Summary SnapshotYears of relevant experience: Type of environment (Data Center / Enterprise / Field / Personal lab):Key hardware experience:Key strengths:Wage rate: Bill rate: Please note the following bill rate guidelines for this requisition: Local (non-relocating) candidates: The maximum bill rate is /hour.Candidates requiring relocation assistance: The client is willing to absorb relocation costs within the bill rate FORMONTHS ONLY. For these candidates, suppliers may submit a bill rate up to /hour above themaximum, not to exceed /hour total.The contractual markup of 37% must be applied to the base bill rate only (excluding the relocation portion) to determine the candidate s pay rateUnder no circumstances may the maximum bill rate of /hour be exceeded. Relocation flexibility does not apply to local candidates.Please clearly indicate the candidate s willingness to relocate at the top of the resume at the time of submission. RELOCATION ASSISTANCE WILL ONLY APPLY FOR THE FIRST 12 MONTHS OF THE CONTRACT AFTER 12 MONTHS THE BILL RATE WILL DROPPED TO Work location: Ellendale, NDWork hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call. On Call: YesExtension: YesContract to Hire: PossibleTravel: NoUS CITIZENSHIP REQUIRED: YesJob Description: EXPERIENCE WITH POWEREDGE IS HIGHLY DESIRED! ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE Client TEAM Job Posting Title: On-Site Service Engineer AI Data CenterClient Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.What You ll DoProvide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtimePerform hardware maintenance including server builds, swaps, component replacements, and firmware updatesTroubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriateSupport both reactive and preventive maintenance following established proceduresCollaborate with internal teams and customers during service events to ensure clear communication and resolutionDocument work performed and contribute to shared knowledge and best practicesParticipate in on-call rotations and support extended coverage when neededWhat You BringExperience supporting servers or data center hardware in a field, enterprise, or customer-facing environmentHands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)Familiarity with Linux or similar operating systemsStrong troubleshooting and problem-solving abilitiesComfortable working independently on-site and communicating clearly with customersWillingness to learn and support emerging technologies, including AI platformsQualifications3 5+ years of experience in technical support, field service, or data center rolesAssociate or bachelor s degree in IT or related field (or equivalent experience)Dell or other vendor certifications are a plus, but not requiredAbility to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules PLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES.Candidate Evaluation ChecklistProximity & AvailabilityCandidate lives locally (within 15 45 minutes of the work site)Comfortable with daily commuteWilling to work shifts and be on-callTechnical AbilityHands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)Experience with server swaps and deploymentsExperience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)Experience with water cooling servers (desirable, not required)Familiarity with LinuxHas built PCsFollows provided Plan of Action (POA) from supportStays current with technology (reading, company announcements, continuous learning)Can handle the physical demands of the jobDocumentationProvides real-time, detailed documentationDemonstrates good documentation habitsHas experience in documentationCommunication & Team FitCommunicates clearly, directly, and proactivelyIs personable and articulateProvides detailed examplesWorks well in a team and maintains a positive attitudeDoes not require excessive prompting or give elusive answersWork Ethic & PrioritizationDemonstrates strong work ethic and accountabilityCan prioritize tasks based on severity and customer demandShows initiative and thrives in fast-paced, critical environmentsNo periods of inactivity, lack of initiative, or difficulty handling pressureSecurity & ClearanceU.S. citizenshipAbility and willingness to obtain (or having held) a security clearance if applicableDecision OutcomesMeets all criteria above and is recommended to move forwardIf not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended