Service Engineer Southaven, MS

JOB DESCRIPTIONThis job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service THE CANDIDATE S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES PLEASE SUBMIT IN WORD FORMAT ONLY THERE IS A DELL SUPPLIER INTERVIEW WORKSHEET THAT NEEDS TO BE COMPLETED AND ATTACHED ALONG WITH THE CANDIDATE RESUMES FOR EACH SUBMISSION. THIS DOCUMENT WAS SHARED VIA EMAIL TO ALL SUPPLIERS. BE SURE TO NOTE THAT CANDIDATE SUBMISSIONS WITHOUT THE UPDATED SUBMISSION TEMPLATE AND INTERVIEW WORKSHEET WILL BE DECLINED KEY REQUIREMENTSCandidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidatesAll fields below must be completed AND INCLUDED ON THE TOP OF EACH RESUME IN WORD FORMATResume-only submissions will not be reviewedIncomplete submissions will be rejectedCANDIDATE SUBMISSION TEMPLATEFieldDetailsFull NameCity, StatePhoneEmailWork Authorization / StatusCurrent / Last OrganizationEmployment StatusYears of ExperienceTechnical Skills Screened? (Required)Yes NoTechnical Screening Summary (Required)Briefly describe the technical skills assessed and the candidate s proficiencyInterview AvailabilityEstimated Commute Time in minutes (must be < 45 min)Wage rate: Bill rate: Work location: 2400 Stateline Rd, Southaven MS US 38671Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.On Call: YesExtension: YesContract to Hire: PossibleTravel: NoUS CITIZENSHIP REQUIRED: Yes

Job Description: ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THETEAM Job Posting Title: On-Site Service Engineer Data Center / Server Hardware Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority. What You ll DoProvide on-site technical support for Dell PowerEdge and other enterprise server hardwareDiagnose and resolve server hardware failures and system issues to minimize customer downtimePerform hands-on hardware installation, removal, replacement, and repair, including:Memory/DIMMsCPUs/processorsPower suppliesFans and cooling componentsHard drives/SSDsRAID/HBA componentsNICs and other PCIe componentsGPUs and accelerator hardwareMotherboards/system boards and other server componentsPerform rack-and-stack, server installation, cabling, component swaps, and hardware configurationTroubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnosticsPerform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platformsExecute both reactive break/fix and preventive maintenance following established proceduresTroubleshoot and isolate hardware failures using documented diagnostic procedures and technical resourcesWork directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolutionAccurately document service activities, hardware replacements, troubleshooting steps, and resolution detailsEscalate complex technical issues when appropriateParticipate in on-call rotations and provide extended coverage as requiredWhat You Bring Required3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructureDirect, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server componentsExperience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUsExperience working with rack-mounted enterprise servers in a data center, field service, or customer environmentStrong understanding of server hardware architecture and troubleshooting methodologyExperience with hardware diagnostics, BIOS/firmware, and server management toolsFamiliarity with Linux or similar operating systemsStrong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issuesComfortable working independently in a customer-facing environmentAbility to clearly communicate technical issues and resolutions to customers and internal teamsAbility to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedulesPreferred QualificationsExperience supporting Dell PowerEdge serversDell or other enterprise hardware certificationsExperience with iDRAC, iLO, or comparable server management platformsExperience supporting GPU/AI server infrastructureExperience with data center operations, rack/stack, structured cabling, or server deploymentAssociate s or Bachelor s degree in IT, Computer Science, or a related fieldImportant NoteAI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.