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Service Management Analyst I, II, Or III

Essentia HealthDuluth, MN

$66,539 - $99,819 / year

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$66,539-$99,819/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Building Location:

Business Service Center

Department:

1006740 SERVICE MANAGEMENT - EH SS

Job Description:

Under direct supervision, provides a single point of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.

Education Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university.

OR

Associates degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university plus 2 years related experience.

OR

4 years of related experience.

Licensure/Certification Qualifications:

Information Technology Infrastructure Library (ITIL) Foundation certification required.

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Weekends:

Holidays:

No

Call Obligation:

Yes

Union:

Union Posting Deadline:

Compensation Range:

$66,539.20 - $99,819.20

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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FAQs About Service Management Analyst I, II, Or III Jobs at Essentia Health

What is the work location for this position at Essentia Health?
This job at Essentia Health is located in Duluth, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Essentia Health?
Candidates can expect a pay range of $66,539.2 and $99,819.2 per year.
What employment applies to this position at Essentia Health?
Essentia Health lists this role as a Full-time position.
What experience level is required for this role at Essentia Health?
Essentia Health is looking for a candidate with "Senior-level" experience level.
Does Essentia Health allow remote work for this role?
Yes, this position at Essentia Health supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Essentia Health for this role?
Essentia Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Essentia Health?
You can apply for this role at Essentia Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.