Service Manager

Career PersonnelMontgomery, AL

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Overview

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Job Description

SERVICE MANAGER

GM Experience Preferred

Prominent Montgomery automotive dealership is seeking an experienced Service Manager to lead and grow a high-performing fixed operations department. This role is designed for a proven leader who understands operational discipline, accountability, and how to drive production while maintaining a positive, performance-driven culture.

This is not a maintenance role—it is an opportunity to build, improve, and lead a department with clear expectations and strong support.

RESPONSIBILITIES

Drive labor hours, effective labor rate (ELR), and parts-to-labor ratio

Lead service advisors, foreman, and technicians with clear performance standards and accountability
Ensure consistent execution of core processes, including MPI compliance, menu presentation, approvals, and workflow management

Improve CSI/NPS while sustaining strong production and efficiency
Control comebacks and maintain high-quality repair standards
Recruit, train, and develop technical talent
Manage daily operational metrics and performance reporting
REQUIREMENTS
Prior automotive service management experience (GM experience strongly preferred)
Proficiency in CDK Software
Strong knowledge of GM warranty administration and service processes
Demonstrated success increasing production hours and operational efficiency
Ability to lead experienced technicians and strong personalities with professionalism and consistency
Solution-oriented leadership style with a focus on accountability
High energy, resilience, and the ability to perform in a fast-paced environment
WHAT WE OFFER
Competitive base salary with a performance-based bonus structure
Comprehensive benefits package including medical, dental, vision, and 401(k)
Stable, family-owned dealer group established in 1970
Upfront pricing model with no dealer fees
A genuine opportunity to build and grow a high-performing service department
Salary: Up to 120K with room for negotiation for a very closely aligned candidate.
Relocation reimbursement can be discussed.

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FAQs About Service Manager Jobs at Career Personnel

What is the work location for this position at Career Personnel?

This job at Career Personnel is located in Montgomery, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Career Personnel?

Employer has not shared pay details for this role.

What employment applies to this position at Career Personnel?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Career Personnel?

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