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Service Manager - HVAC

Cogent Talent SolutionsSaginaw, Michigan

$75,000 - $85,000 / year

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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$75,000-$85,000/year
Benefits
Career Development

Job Description

Position Overview:
As the Operations Manager, you’ll oversee our HVAC installation and service departments, managing day-to-day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You’ll work closely with our leadership team and clients to deliver exceptional service!

Key Responsibilities

  • Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.

  • monitor Service Calls through HouseCall Pro

  • Lead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performance

  • Ensure that employees have proper tools for the job and that they are properly maintained.

  • Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations

  • Perform job site walk-throughs and inspections to ensure quality and safety

  • Ensure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician.

  • Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.

  • Communicate clearly with customers, office staff, and suppliers. 

  • Complete daily meetings with crews to ensure job locations, expectations, and job tasks

  • Troubleshoot installation issues and provide onsite support when needed

  • Assist with hiring, training, and onboarding new install and service staff

  • Track job costs, material usage, and labor efficiency

  • Daily inspection of trucks to ensure proper organization of tools and materials

  • Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week

  • Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro

  • Conduct monthly safety meetings 

  • Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.

  • Monitors preventive maintenance of vehicles to ensure proper operation

  • Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

Qualifications

  • 5-10+ years of hands-on HVAC install experience

  • Previous leadership/supervisory experience in the trades

  • Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)

  • Excellent communication and time management skills

  • Ability to work with computer systems and HouseCall Pro

  • Ability to handle fast-paced schedules and prioritize field needs

  • Valid driver’s license with a clean driving record

  • Willingness to be hands-on and jump in when needed

  • High integrity, accountability, and attention to detail

$75,000 - $85,000 a year
#ZR
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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FAQs About Service Manager - HVAC Jobs at Cogent Talent Solutions

What is the work location for this position at Cogent Talent Solutions?
This job at Cogent Talent Solutions is located in Saginaw, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cogent Talent Solutions?
Candidates can expect a pay range of $75,000 and $85,000 per year.
What employment applies to this position at Cogent Talent Solutions?
Cogent Talent Solutions lists this role as a Full-time position.
What experience level is required for this role at Cogent Talent Solutions?
Cogent Talent Solutions is looking for a candidate with "Director" experience level.
What benefits are offered by Cogent Talent Solutions for this role?
Cogent Talent Solutions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Cogent Talent Solutions?
You can apply for this role at Cogent Talent Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.