Service Manager

PSC (Polar Service Centers) provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts inventory, quality used equipment sales and cargo tank cleaning, PSC is there when you need us.

We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

Essential Job functions:

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements:

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
• Have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

PSC Benefits:

• Medical, Dental, and Vision Insurance
• 401k with generous employer match
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave