Service Manager
Overview
Job Description
Powder River Heating and Air Conditioning| Sheridan, WyomingWe provide premium maintenance, installation, and repair service of heating and cooling systems and plumbing services for both residential homeowners, commercial properties and industrial settings in Gillette, Buffalo, and Sheridan WY. Proudly serving our local communities since 1979.HVAC Service Manager Pay: $85,000 - $95,000, depending on experience, plus bonus, depending on performance
Work Hours: Monday through FridayWhat We Offer: Take home company vehicle + gas card
Company clothing / phone
Tool trade-in program
Company paid training, including Carrier, Rinnai, PK, and other dealers
Offer online self-directed training
Relocation Assistance Available for Qualified ApplicantsBenefits:Medical 50% paid by employer
Dental & Vison insurance options
Paid time off6 paid holidays401k with company match
What You Will Be Doing: Coordinate, schedule, and oversee daily service operations, technicians, and HVAC-related work orders to ensure smooth department performance
Administer and manage HVAC maintenance and service agreements
Dispatch technicians for emergency repairs, scheduled maintenance, and ongoing service requests
Provide technical guidance and troubleshooting support to technicians across the company
Review, verify, and approve technician payroll hours and timecards
Handle customer relations for HVAC service operations, including resolving complaints, answering technical inquiries, and maintaining high levels of customer satisfaction for residential and commercial clients
Support the controls division by assisting with estimating, scheduling, and completion of controls-related projects.Maintain professional communication and strong working relationships with property managers and facility personnel
Monitor inventory levels for HVAC parts and equipment while coordinating purchasing and stock replenishment
Manage warranty processes by submitting and maintaining equipment and parts warranties through both paper and digital systems
Ensure all service technicians maintain required certifications, licenses, and training compliance
What We Are Looking For: Minimum of 5 years of HVAC management-related experience10 + years of HVAC Service ExperienceHands-on experience servicing and troubleshooting boilers and chillers
Background in project estimating and HVAC-related sales activities
Strong verbal and written communication abilities
Excellent time management and organizational skills with attention to detail
Proficient in computer applications including Microsoft Word, Excel, and Microsoft ProjectFamiliarity with SharePoint and Procore is preferred
Associate degree or completion of a trade school program is highly desirableEPA Universal Certification required
Must possess a valid driver's license with a clean and insurable driving historyNATE certification preferred, or the ability to obtain certification after hire
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
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