Service Manager
Sanco Thermo KingAlbert Lea, MN
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.ESSENTIAL FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure customers receive prompt, courteous, and effective serviceRespond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility Manage shop work load, schedule appointments, and maintain an organized schedule with all Service TechniciansMentor Service Technicians and monitor the repairs they do Process work orders from start to finish, in line with Company policies and proceduresMaintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs. Review weekly parts and labor sales numbers and goalsProcess warranty repairs with the manufacturer Prepare and finalize invoice transactions with customers, including receiving paymentGenerate estimates, when needed Continually seek technical and product knowledge by completing on-line and hands on trainingReport any faulty equipment and hazards to the Director of Service Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customerKNOWLEDGE, EDUCATION AND/OR EXPERIENCE:Requires a high school diploma or general education diploma (GED) Five years of practical service management experienceAssociate’s degree or Bachelor’s degree preferredSKILLS: Written and verbal communication skillsMicrosoft Office skills Exceptional customer service skillsABILITIES:Apply good judgment in recognizing scope of authority Define problems, collect data, establish facts and draw valid conclusionsMust be able to multi-task Ability to maintain an orderly and clean shopMust be able to build a team and promote a teamwork environmentBENEFITS:
- Competitive Compensation
- Health, Dental, and Vision Insurance
- HSA with Company Matching
- 401(k) with Company Contribution
- Company-Paid Life and Short-Term Disability Insurance
- Long-Term Disability Insurance
- Holiday Pay and PTO
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FAQs About Service Manager Jobs at Sanco Thermo King
What is the work location for this position at Sanco Thermo King?
This job at Sanco Thermo King is located in Albert Lea, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sanco Thermo King?
Employer has not shared pay details for this role.
What employment applies to this position at Sanco Thermo King?
Sanco Thermo King lists this role as a Full-time position.
What experience level is required for this role at Sanco Thermo King?
Sanco Thermo King is looking for a candidate with "Director" experience level.
What benefits are offered by Sanco Thermo King for this role?
Sanco Thermo King offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sanco Thermo King?
You can apply for this role at Sanco Thermo King either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.