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Service Manager

Summers of Brownsburg IncElkhart, IN
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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Disability Insurance

Job Description

Do you enjoy leading teams and making sure customers receive great service? Are you organized, supportive, and ready to take ownership of daily operations? If so, we would love to talk with you.What You Will DoAs a Service Manager, you lead the service team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish.If you enjoy leading others and making a difference every day, this could be the right role for you. Apply today and help lead our service team forward.OUR CORE VALUES!
  1. Integrity: We do the right thing, even when no one is looking.
  2. Ownership:We take responsibility for the growth of our team, the organization and ourselves.
  3. Service: We take the extra step to go above and beyond what is expected of us.
Qualifications Must be able to lift and maneuver equipment up to 75 lbs.• Must be able to crawl, climb, kneel, squat, bend and reach overhead• Must be able to climb and work on ladders• Must be able to use hand and power tools• High school diploma or GED are required• 3+ years management experience• A working knowledge of plumbing and HVAC are required• Valid driver's license is required• Strong supervisory experience, communication and computer skills are required• Ability to work after regular business hours as neededResponsibilities
  • Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
  • Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
  • Resolves customer issues and complaints to ensure customer satisfaction
  • Collaborates with the general manager on creating and managing budget
  • Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
  • Reviews reports with management
  • Instructs crews on proper use of materials and quality workmanship
  • Reviews payroll records to ensure that technicians are paid properly
  • Communicated with dispatchers to ensure appropriate technicians for types of service
  • Evaluates staff to determine training requirements
  • Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
  • Additional related duties as assigned/needed by branch/general manager
BenefitsWHY WORK FOR SUMMERS?Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$

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FAQs About Service Manager Jobs at Summers of Brownsburg Inc

What is the work location for this position at Summers of Brownsburg Inc?
This job at Summers of Brownsburg Inc is located in Elkhart, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Summers of Brownsburg Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Summers of Brownsburg Inc?
Summers of Brownsburg Inc lists this role as a Full-time position.
What experience level is required for this role at Summers of Brownsburg Inc?
Summers of Brownsburg Inc is looking for a candidate with "Director" experience level.
What benefits are offered by Summers of Brownsburg Inc for this role?
Summers of Brownsburg Inc offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Summers of Brownsburg Inc?
You can apply for this role at Summers of Brownsburg Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.