Service Operations Coordinator (Dispatch & Customer Support)
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Overview
Job Description
WHO WE ARE:
At BCM Controls, we believe our people are our greatest asset. Our mission is simple: to be the Best Place You Will Ever Work! We specialize in building automation, security systems, and energy services for commercial, institutional, and industrial clients. If you’re looking for a place to grow your skills, build a rewarding career, and make an impact, BCM is the right choice.
WHAT WE OFFER YOU:
- Market, competitive wages based on experience
- Opportunities for career growth, training, and development
- A recognition culture with dynamic leadership
- Work/Life Balance
- Vacation, Sick Time and 10 paid holidays
- 401(k) plan with company match
- Excellent medical, dental, vision and Rx drug insurance
- Company paid Life and AD&D insurance
- Short and Long-Term Disability Insurance
- Tuition Reimbursement
- Steady work and overtime opportunities
WHAT YOU'LL DO:
The Service Operations Coordinator is a key member of the team working alongside our Service Operations Supervisor and Service Manager to deliver unparalleled customer satisfaction.
Daily Responsibilities
- Manage incoming calls from customers and internal departments
- Schedule and dispatch Service Technicians to service appointments
- Coordinate daily workload, priorities, and routing for technicians
- Provide customer updates, follow-ups, and appointment confirmations
- Make outbound calls to schedule preventative maintenance visits
- Process service work orders and prepare invoices
- Assist with purchasing materials, parts, and tools for technicians
- Support accounts receivable and collections tasks
- Perform general administrative duties and assist with special projects
WHO YOU ARE:
We’re looking for a team player who is detail-oriented, proactive, and eager to learn.
- 2+ years of experience in administrative support, service coordination, dispatch, or customer service preferred
- Strong communication skills for interacting with customers, vendors, and internal teams
- Ability to multitask and stay organized in a busy office setting
- Detail-oriented with strong follow-through
- Experience using accounting or service management systems
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Positive attitude, team player, and proactive problem solver
Why You’ll Love Working at BCM
Ready to Join Our Team?
Ready to take the next step in your career? Apply today and help us shape the future of building automation!
Equal Opportunity Employer: BCM Controls is committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.