Service Operations Coordinator

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Mister Sparky Electric - Little Rock Area

Part-Time | Monday-Friday | 2:00 PM - 6:00 PM

Mister Sparky is seeking a high-performing Service Operations Coordinator to support daily field operations, scheduling efficiency, and customer communication.

This is not a basic call center position. This role supports dispatch, manages inbound and outbound scheduling, protects technician productivity, and directly impacts revenue and customer experience.

If you are highly organized, calm under pressure, and comfortable navigating multiple software systems at once, you may be the right fit.

Position Overview

The Service Operations Coordinator supports the Operations team by:

• Serving as secondary phone coverage during peak hours
• Acting as primary or backup dispatcher depending on daily operational needs
• Performing outbound scheduling to maintain full technician calendars
• Managing Agreement Membership renewals and maintenance scheduling
• Communicating schedule updates and arrival windows to customers
• Supporting revenue optimization through proactive scheduling efforts

This role requires strong computer proficiency, multitasking ability, and operational awareness.

Schedule

Core schedule is Monday through Friday, 2:00 PM to 6:00 PM.

Additional hours may become available at times based on operational needs, seasonal demand, or performance. These opportunities are optional and will be discussed in advance.

This position offers the potential for expanded hours and responsibility for the right candidate.

Core Responsibilities

• Answer inbound calls professionally and efficiently
• Assist with dispatch and real-time schedule adjustments
• Fill shortfalls in the schedule through outbound contact
• Maintain membership renewals and recurring maintenance bookings
• Communicate clearly with customers and field technicians
• Work within CRM and scheduling software systems accurately
• Maintain professionalism and composure in high-volume situations

This role supports technician productivity, close rates, and customer retention.

What We're Looking For

• Strong computer skills and comfort learning new software quickly
• Above-average communication skills
• Ability to think critically and make sound decisions in real time
• Detail-oriented and organized
• Professional demeanor and punctuality
• Prior dispatch, scheduling, or service-industry experience preferred

Minimum Requirements

• High school diploma or equivalent
• Prior customer service experience preferred
• Ability to pass background check and drug screening

Important

This position is software-heavy and operationally focused. Applicants must be comfortable working extensively on a computer and navigating multiple systems simultaneously.

About Mister Sparky

At Mister Sparky, professionalism, punctuality, and expertise define our service. We are committed to delivering exceptional customer experiences and supporting our team with strong systems and leadership.

If you are seeking a structured, fast-paced environment where your work directly impacts daily performance, we welcome your application.