Service Representative

Step into a meaningful career with the Allstate Luis Mangandi Agency, where our mission is to serve our Anchorage community with excellence and care. As a Service Representative, youll be a trusted guide for clients navigating their insurance needsoffering personalized support from our in-office team.

At our agency, we foster a culture of collaboration, growth, and mutual respect. You'll have the opportunity to make a real difference while being supported by the strength and resources of the Allstate brand. If you're ready to grow professionally, contribute to something meaningful, and help others along the way, wed be honored to have you on our team.

Dont wait, take the next step in your career today. Allstate Luis Mangandi Agency in Anchorage, Alaska, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $42000.00 - $62000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Your Role in Serving Our Clients:

• Were looking for someone who values people, communicates with care, and is committed to making a difference in our clients lives.
• Client Interaction: Listen with empathy and guide clients through their insurance questions, offering thoughtful and informed recommendations.
• Problem Resolution: Help resolve concerns with patience and professionalism, always aiming for a positive client experience.
• Policy Adjustments: Assist clients with policy updates that reflect their changing needs and stages of life.
• Claim Support: Provide caring, step-by-step support through the claims process during what can be a stressful time.
• Documentation: Keep clear, accurate records of communications and changes to ensure consistency and trust.
• Team Collaboration: Partner with your teammates to share ideas and continually improve how we serve others.

What Were Looking For:

Were seeking someone who is motivated, service-minded, and ready to grow in the insurance industry.

• Licensing: An active Alaska Property & Casualty License is highly desired (but were open to helping the right person get licensed).
• Experience: Prior experience in insurance or consulting is a plus. If you have 2+ years of verifiable Allstate experience, you'll receive a $2,000 bonus.
• Communication: Clear, professional communicationboth written and verbalis essential.
• Customer Service: A heart for helping others and delivering excellent service.
• Teamwork: Comfortable working with a close-knit, diverse team in an office setting.
• Problem Solving: Able to understand client needs and offer the right solutions.
• Industry Awareness: Familiarity with insurance products and trends is beneficial.
• Bilingual: Being bilingual is a big plus and greatly valued in our community.
• If this sounds like you, wed love to meet you!