Service Tech
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Overview
Job Description
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position:Department: ServiceReports to: Service ManagerSupervises: N/A
Purpose:
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians.
Responsibilities:
- Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
- Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
- Maintains current knowledge of John Deere and competitive products.
- Maintains condition of vehicles, inventory, tools, and equipment.
- Maintains a clean work area and performs work in a neat timely manner.
- Follows all safety rules and regulations in performing work assignments.
- Completes all reports and forms required in conjunction with work assignments.
- Accounts for all time on a timecard and for all material used in performing assigned duties.
Knowledge, Skills, and Abilities:
- 1+ years of experience performing service repairs.
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
- Ability to learn and use Service Advisor program and basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Proficient oral and written communication skills.
- Ability to lift at least 75 lbs. repeatedly.
- Basic Service Technician certification preferred.
- High School Diploma or equivalent experience required, associate’s degree preferred.
- Valid driver’s license is required.
- Forklift certification preferred.
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