Service Technician

Erik's Bike Shop IncGrafton, WI

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Job Description

Service Technician

Position Profile

Reports To: Service Manager

FLSA Status: Part or Full-Time, Non-Exempt

Updated: April 2025

Summary

A Service Technician is responsible for inspecting, repairing, and maintaining bicycles and other products sold at ERIK'S to ensure safe and optimal performance.

Key Responsibilities

Ensuring all repairs meet safety standards and quality expectations
Maintaining a clean and organized work area, including proper storage of tools and parts
Staying current with product knowledge, service procedures, and technical updates
Supporting inventory management by identifying parts needed and restocking supplies as required
Diagnosing mechanical issues and providing customers with clear explanations and repair recommendations
Providing exceptional customer service by communicating effectively and creating a welcoming experience

Additional Responsibilities

To successfully host the party, every retail team member must remain flexible to meet both customer and store needs. Regardless of your primary responsibilities, you are expected to step in and support wherever needed to drive the overall success of the business.

Qualifications

Bicycle mechanics or related skills.
Strong interpersonal and communication abilities-both verbal and written.
Customer-first mindset with excellent service skills.
Proficiency with technology and computer systems.
Strong time management and organizational skills.
High personal accountability and a results-driven approach.
Working Conditions
Ability to stand and move throughout the store for extended periods.
Ability to lift and handle up to 50 lbs. using appropriate equipment.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.

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FAQs About Service Technician Jobs at Erik's Bike Shop Inc

What is the work location for this position at Erik's Bike Shop Inc?

This job at Erik's Bike Shop Inc is located in Grafton, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Erik's Bike Shop Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Erik's Bike Shop Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Erik's Bike Shop Inc?

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