Service Technician

Position Summary:

Responsible for performing maintenance on trucks from class 5 through class 8 vehicles and recreational vehicles per OEM and company guideline.

Essential Duties & Responsibilities including the following. Other duties may be assigned.

• Diagnose and repair various truck systems using hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, welding equipment, and jacks and hoists.
• Ensures that repairs are completed in a complete and accurate manner as per service writer, supervisor or work order instructions.
• Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
• Maintains correct time punches and work order processes.
• Maintains efficiency standards and attendance policy as required.
• Tags all parts as required and follows all warranty procedures set for the by each OEM
• Test drive trucks to diagnose malfunctions or to ensure that they are working properly.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges
• Keeps work area clean and free of debris.
• Keeps customer vehicle clean during repair process and after repairs are complete.
• Willing and able to complete all OEM training that is assigned.
• Possess a valid CDL license for the state of this location

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.