Service Technician (Home Remodeling)

MTM LLCWilmington, DE

$50,000 - $100,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$50,000-$100,000/year

Job Description

Job description

This position is primarily responsible for operating inside the Repair and Service Department. The responsibilities of this department include but are not limited to the completion of all Internal Work Orders (IWO's), Retail Repair Work Orders (RWO's), Window/Door Maintenance Plan inspections and Service, small installation and other repairs not specified for new and existing clients.

This position provides management, guidance, training and support for all members of this department and at times may require field and installation work and support of the Production Department. In this role, you will also contribute to generating and driving new business into the department. You will support members of the Repair and Service Team, the Sales and Production Departments and the company on a whole by executing the following duties.

Duties

Operate day-to-day to help ensure efficient workflow and high-quality service delivery.
Demonstrate a proficiency and knowledge of all CRM and remodeling resources
Provide Adequate Training and Oversight to team members so that they can complete repairs/installs competently and without supervision
Oversee customer interactions, addressing concerns and ensuring a positive experience throughout the service process.
Collaborate with sales teams to promote service offerings and enhance customer engagement.
Ensure compliance with safety regulations and company policies within the service/install area.
Analyze performance metrics to identify areas for improvement and implement effective solutions.

Skills

Minimum 3 years service/repair/remodeling experience
Ability to create and maintain schedules / Work orders
Excellent communication and adaptability skills
Excellent customer service skills with the ability to communicate effectively with clients and team members.
Strong leadership abilities to manage a diverse team of installers while fostering a collaborative work environment.
Ability to troubleshoot issues quickly and efficiently while maintaining a focus on quality service.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

401(k)
Company car
Dental insurance
Health insurance
Vision insurance

Schedule:

Day shift

Work Location: In person

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FAQs About Service Technician (Home Remodeling) Jobs at MTM LLC

What is the work location for this position at MTM LLC?

This job at MTM LLC is located in Wilmington, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MTM LLC?

Candidates can expect a pay range of $50,000 and $100,000 per year.

What employment applies to this position at MTM LLC?

MTM LLC lists this role as a Full-time position.

What experience level is required for this role at MTM LLC?

MTM LLC is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at MTM LLC?

You can apply for this role at MTM LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.