Service Writer- Material Handling (44713)
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Overview
Job Description
Service Writer / Admin $2000 Sign-On Bonus
Position Overview
At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.
Essential Job Functions
- Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.
- Promote and enhance labor and parts sales to boost customer satisfaction.
- Prepare, monitor, and close job orders accurately.
- Greet walk-in customers and handle customer calls professionally.
- Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.
- Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.
- Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.
- Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.
- Process technician time cards and maintain service reports.
- Assist the Parts Manager with ordering parts, inventory control, and restocking.
- Provide support at the parts counter and assist the Sales department with paperwork as needed.
Non-Essential Job Functions
- Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager's assistance.
- Verify that final invoices match service proposals and meet customer expectations.
- Assist with the administration of the Service and Parts Departments.
- Keep the Service Manager informed about key managerial matters.
Desired Skills and Abilities
- Ambitious, proactive attitude with a strong work ethic.
- Detail-oriented with problem-solving abilities and minimal supervision.
- Proficiency in Microsoft Excel and Word.
- Strong mathematical skills.
Physical Demands and Working Conditions
- Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.
- Capable of walking through uneven terrain, bending, and standing as needed.
- Effective communication by phone and in person.
- Hearing ability sufficient to communicate via radio, phone, and in person.
Education
- High School Diploma or equivalent. Relevant experience may substitute for educational requirements.
Benefits Offered
- Paid Sick Leave, Vacation, and Holidays
- 100% Medical Premium Coverage for associates and family
- Dental and Vision Plans
- 401(k)/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5+ years of service
Additional Information
This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization's needs.
Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.
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