ServiceNow Analyst (Service Management)-Hybrid

• We are urgently looking for ServiceNow Analyst (Service Management) to support our US team.• Location: Deerfield Beach, Florida (Hybrid – 3–4 days onsite) • Responsibilities:• ServiceNow Platform & CMDB 

• Maintain and enhance the Configuration Management Database (CMDB) to ensure data accuracy and integrity 

• Provide guidance during CMDB office hours, supporting audits, lifecycle activities, and user inquiries 

• Perform User Acceptance Testing (UAT) for CMDB-related stories and enhancements 

Discovery & Service Mapping 

• Support and optimize Discovery schedules 

• Enhance and maintain Service Mapping for business services and infrastructure 

IT Asset Management (ITAM) 

• Support and improve Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) 

• Ensure proper lifecycle management and compliance of IT assets 

Reporting & Integration 

• Develop and enhance ServiceNow reports and dashboards 

• Assist with integration development (e.g., Intune, Tanium, and other Service Graph integrations) 

• Support reporting initiatives, including Power BI (preferred) 

Process Improvement & Support 

• Contribute to ITSM, ITOM, and ITAM initiatives 

• Improve Knowledge Management practices 

• Assist with ad-hoc tasks and continuous improvement efforts 

Key Initiatives 

• Streamline and automate CMDB maintenance processes 

• Reassess and mature the Common Service Data Model (CSDM) framework 

• Implement ITAM publisher packs and vendor integrations 

• Improve CMDB reconciliation and data quality controls 

• Enhance self-service reporting capabilities using ServiceNow and Power BI 

• Develop and deliver training materials and documentation for CMDB and ITAM 

Qualifications:

• Minimum 5 years of experience with ServiceNow Configuration Management (Yokohama instance or later) 

• ServiceNow System Administrator Certification (required) 

• ServiceNow CMDB Certification (preferred) 

• Hands-on experience with

• CMDB 

• Discovery 

• Service Mapping 

• Service Graph / integrations 

• ITAM (HAM Pro / SAM Pro) 

• Technical Skills 

• Strong data analysis and reporting capabilities 

• Experience with ServiceNow dashboards and reporting tools 

• Familiarity with Power BI is a plus 

• Understanding of integrations (e.g., Intune, Tanium, SAM/HAM providers) 

• Soft Skills 

• Strong analytical thinking and problem-solving abilities 

• Excellent verbal and written communication skills 

• Highly organized with strong time management and documentation skills 

• Ability to work independently and manage multiple priorities 

• Detail-oriented with a proactive and inquisitive mindset 

• Adaptable in fast-paced environments with tight deadlines 

• Experience working in Agile environments 

• Innovative mindset with a focus on continuous improvement 

• Ability to collaborate across technical and business teams Preferred Attributes if you are interested, send your CV's to jorgie@globexpeople.com

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