Servicenow Analyst

RELX GroupRichmond, VA

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Family/Dependent Health

Paid Vacation

Parental and Family Leave

Job Description

Are you passionate about improving digital services and helping teams deliver value through technology?

Do you enjoy working with stakeholders, analysing requirements, and contributing to the continuous improvement of business-critical platforms?

About our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

We are looking for a Junior ServiceNow Product Analyst to support the ongoing development and improvement of the ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business needs.

Responsibilities

Support the management of the ServiceNow product backlog.
Gather and document business requirements.
Write and refine user stories and acceptance criteria.
Coordinate with stakeholders to understand business priorities.
Assist with sprint planning, reviews, and backlog refinement.
Monitor incidents, requests, and recurring issues to identify improvement opportunities.
Help track service KPIs, SLAs, and user adoption.
Support User Acceptance Testing (UAT) and release activities.

Requirements

Familiarity with ServiceNow.
Good communication and stakeholder engagement skills.
Strong organisational and analytical abilities.
Basic understanding of Agile/Scrum.
Interest in IT Service Management (ITSM).
Ability to prioritise work and manage multiple tasks.
Proficiency with Microsoft Office, especially Excel and PowerPoint.
Understanding of ITIL principles, experience with Jira, Azure DevOps, or similar Agile tools, and exposure to business analysis or service management are beneficial.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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FAQs About Servicenow Analyst Jobs at RELX Group

What is the work location for this position at RELX Group?

This job at RELX Group is located in Richmond, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at RELX Group?

Employer has not shared pay details for this role.

What employment applies to this position at RELX Group?

RELX Group lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at RELX Group?

RELX Group is looking for a candidate with "Senior-level" experience level.

What benefits are offered by RELX Group for this role?

RELX Group offers following benefits: Family/Dependent Health, Paid Vacation, Parental and Family Leave, Career Development, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at RELX Group?

You can apply for this role at RELX Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.