Servicenow Business Analyst
TechDigital CorporationCharlotte, NC
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Overview
Remote
On-site
Job Description
The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.Key Responsibilities:• Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)• Translate requirements into clear user stories, acceptance criteria, and functional specifications• Work with stakeholders to prioritize backlog items and manage scope expectations• Participate in sprint planning, backlog grooming, demos, and retrospectives• Support UAT planning, execution, defect triage, and signoff• Maintain documentation: BRDs, user stories, process flows, SOPs, training materialsServiceNow Technical & Platform Responsibilities• Possess hands on understanding of ServiceNow platform architecture• Understand how requirements map to:o Tables, fields, relationshipso Forms, views, UI policieso Workflows vs Flow Designero Business Rules, Client Scripts, Script Includes (conceptual level)o Convert Business requirements to Functional Requirement documentation and collaborate with Dev/Lead Dev's for Technical Design documentation.• Design requirements that align with out of the box capabilities before customization• Understand RITM → SCTASK lifecycle, fulfillment models, approvals, and SLAs• Review and validate technical solution approaches proposed by developers• Identify technical impacts, dependencies, and risks early in the lifecycle• Ensure requirements are upgrade safe, scalable, and maintainable• Support data related discussions (imports, CMDB impacts, integrations – conceptual)Collaboration & Governance• Act as a single point of contact between business and technical teams• Work closely with:o ServiceNow Developerso Lead Developer / Architecto Product Owners / Scrum Master• Help enforce BAU vs Project scope boundaries• Participate in release planning and post release validation• Support leadership with status updates, risks, and dependency trackingRequired Skills & Experience• Core Experience• 6–10+ years of experience as a Business Analyst, with ServiceNow focus• Strong experience in Agile / Scrum delivery models• Excellent stakeholder communication and documentation skills• Experience working with US based customers / stakeholders preferredServiceNow Technical Knowledge (Must Have)• Strong understanding of ServiceNow core platform concepts• Functional knowledge of:
o ITSM (Incident, Problem, Change)o Asset (HAM and SAM)o CMDBo Service Catalog & Request Fulfillmento Application Portfolio Managemento Business Continuity Managemento SecOps (SIR and VR)o Knowledge Managemento CMDB (conceptual understanding)
• Ability to read and understand:
o User stories vs technical taskso Configuration vs customization
• Awareness of integrations (REST, MID Server – conceptual)• Comfortable working with developers on technical feasibility discussionsRequired Skills & Experience:• 8–10+ years of ServiceNow Business Analyst experience• Strong ITIL and ServiceNow platform knowledge• Agile/Scrum delivery experience• Strong stakeholder communication skills
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FAQs About Servicenow Business Analyst Jobs at TechDigital Corporation
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This job at TechDigital Corporation is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
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