ServiceNow Lead Product Manager

About the Job

Northwestern Mutual isseekingahard workingServiceNow Product leader who will beresponsibledriving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can beleveragedto build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, datascientistsand financial experts to define product vision, strategy and deliver experiences that drive business outcomes.

WhatYou’llDo

• Set Product Vision: Responsible for product/capability vision andappropriate positioningwith key stakeholders across the organization including Enterprise Architecture, Enterprise Risk, and Security teams in support of the Enterprise Risk, Third Party Risk, and Security Incidentmodules..

• Develop Roadmap: Foster the development,acceptanceand communication of roadmap with the Subject Matter Experts.

• Define and track KPIs for measure of success.

• Gather Requirements:Participatein cross functional work tosolicitkey requirementsrelativeto the accountable product.

• Define the product: Responsible for multiple low to medium complexity products and product features from start to finish.

• Stakeholdering:Maintainthe awarenessand ability to articulate the product story to a broader audience outside the internal team withadditionalexperience and maturity in the domain.

• Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process.

• Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.

• Feature Prioritization: Develop andmaintainmultiple prioritizedbacklogof user stories for implementation according to business value or ROI.

WhatYou’llBring to the Role

• Bachelor's degree.

• 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.

• Knowledge Preferred:

• Formal business analyst

• DevOps or SRE experience

• Engineering or testing experience

• Knowledge of the financial services industry

• familiar with reporting tools (ie:PowerBI)

• in depth familiarity with work tracking tools (ie: Jira, Jira Align)

• Certification or experience with Product Owner or Scrum Master role

• Strong understanding of key ITIL concepts

• Strong knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management. Understanding of integration with other ServiceNow modules a plus (Risk, Security Incident Response, Supplier Management)

• Understanding of ServiceNow development best practices to communicate needs fromSME’sinto engineering requirements.

• Must havedemonstratedcross functional work inpreviousexperience along withstrong communicationskills, time management, project management skills, businessacumenand high self-awareness/EQ.

• Demonstratedpreviousresearch experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.

• Solvescomplex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.

Skills You Have

• Analytical Thinking: Organizes and compares various aspects of a situation tocomprehendandidentifykey or underlying complex issuesthrough the use ofquantitative data and analysis;leveragesstrong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.

• Cross Functional Partnering & Planning:Facilitatescollaboration, communication, coordination, and planning with individuals and teams fromdifferent functionswithin the organization, and who have different areas of expertise, to achieve common goals.

• Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy,impactcritical business outcomes, and drive organizational success.

• Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties.

• IT Service Management: Develops and implements the ITSM (IT Service Management) roadmap through a structuredmethodologyconsisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library).

• Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow.

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