Servicenow Platform Team Lead

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

• Own platform availability, performance, and operational health.
• Oversee instances (prod/non‑prod), upgrades, patching, and release cycles.
• Ensure security, access control, and audit readiness.
• Translate the Platform Owner's roadmap into executable work plans.
• Lead ServiceNow admins, developers, and technical leads.
• Ensure consistent delivery practices, testing, and documentation.
• Enforce configuration vs. customization standards.
• Run technical review boards and release governance.
• Manage change control and upgrade readiness processes.
• Coach and develop platform engineering talent.
• Coordinate partners, contractors, and vendors as needed.
• Maintain operational KPIs and executive reporting.

Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Preferred Qualifications

Experience leading teams supporting business‑critical or enterprise‑scale applications.

Experience partnering with architecture, security, or compliance teams.

Familiarity with vendor and contract management.

Experience leading service improvement or transformation initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a •related field, or equivalent experience.
• Demonstrated experience administering and supporting enterprise application platforms.
• Prior experience leading or mentoring technical staff.
• Strong understanding of IT service management practices.
• Ability to balance people leadership with technical and operational responsibilities.
• Strong communication, prioritization, and decision‑making skills.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.