ServiceNow SPM Developer(s)

CredenceMclean, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for a skilled ServiceNow professional to support the development and configuration of SPM by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements.

Requirements

Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM).
Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.
Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.
Partner with business stakeholders to gather requirements and translate them into actionable tasks.
Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports.
Leverage Analytics Designer and data streams for real-time portfolio metrics.
Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.
Lead and participate in training sessions with peers, business users, and stakeholders.
Author and update knowledge articles, user guides, and how-to documentation on SPM best practices.
Diagnose and resolve issues in automated flows and custom code; perform regression testing.
Monitor system performance and apply optimizations (indexing, caching strategies, or script improvements) to reduce load times.
Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.
Collaborate with the business to define and optimize the intake process for ideas and demands into SPM.
Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

Qualifications

Must possess IT-II/Tier 3/NACLC/ANACI/Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
5+ years of ServiceNow Development experience supporting a large organization with 3+ years of hands-on experience as a ServiceNow Developer using SPM.
Strong knowledge of JavaScript, REST APIs, and integration patterns.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer certifications (CAD) required.
ICAgile Certified or Certified Scrum Master required.
Extremely well-developed organizational, time management, and analytical skills.
Strong attention to detail, documentation, and communication skills.
Ability to work independently in a remote team environment.
Experience working in Agile/Scrum environments.
Demonstrated enthusiasm for professional development within the ServiceNow ecosystem.

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

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FAQs About ServiceNow SPM Developer(s) Jobs at Credence

What is the work location for this position at Credence?

This job at Credence is located in Mclean, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Credence?

Employer has not shared pay details for this role.

What employment applies to this position at Credence?

Credence lists this role as a Full-time position.

What experience level is required for this role at Credence?

Credence is looking for a candidate with "Senior-level" experience level.

Does Credence allow remote work for this role?

Yes, this position at Credence supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Credence for this role?

Credence offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Credence?

You can apply for this role at Credence either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.