Services Engineer - NYC Metro

Our Company

Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes.

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!

Your Role

Technogym is looking for a Services Engineer who will service our customers across the Philadelphia/South Jersey area. In this position you will be responsible for ensuring complete customer

satisfaction by diligently resolving all customer requests relating to the installation and service of our products. If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym's goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance in order to provide the best fitness experience anywhere.

Your Impact

• Execute effective root cause analysis of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Execute jobs in line with Customers' Service Level Agreements (SLAs)
• Achieve field performance metrics: Time To Service (TTS), First Time Fix Rate (FTFR) and Jobs Per Machine Repaired in a 30 day period (JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures)
• Follow assigned schedule and travel to on-site locations in accordiance to SLAs, communicating with customers and team members to notify them of estimated times of arrival
• When on field, carry out light maintenance whenever is needed and check the equipment to proactively detect issues
• Always act in a professional and customer-oriented way, collecting full and structured feedback from the field to fully depict our Customers' real needs and new sales potential
• Manage safety issues in person
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation
• Provide customers with exceptional customer service and experience

About You

What You Bring:

• 3-5 years experience working regularly with mechanical/electrical tools in a similar role
• Previous experience repairing fitness equipment a plus
• Mechanical/electrical aptitude and experience
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Proven experience with managing service orders
• Ability to respong and manage client requests and complaints in a highly professional manner
• Transparency, intellectually open mind and aptitude for teamwork
• Able to move/lift equipment up to 100 pounds
• Ability to travel throughout assigned territory daily
• Valid US Driver's License
• Ability to work independently

What We Offer:

• Annual salary starting at $65,000, commensurate with experience
• Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
• 401k with company match - eligible starting first day of employment
• PTO

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!