SharePoint Administrator - Content Management Specialist HYBRID
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$30-$36/hour
Job Description
Replies within 24 hours
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Typically onsite once per quarter; candidates should be flexible as the organization may transition to a 5-day onsite model in the future Qualifications:
- Bachelor's degree in Knowledge Management, Business Administration, Information Systems, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience.
- 3–5 years of experience in Knowledge Management, Content Strategy, Intranet Management, Digital Workplace Operations, or a related field.
- Hands-on experience administering SharePoint Online, including sites, pages, libraries, lists, metadata, permissions, navigation, web parts, and content lifecycle management.
- Strong experience with content governance, metadata, taxonomy, information architecture, search optimization, version control, content audits, and lifecycle management.
- Excellent communication, stakeholder management, organization, facilitation, prioritization, and customer support skills.
- Experience conducting user training, onboarding sessions, and knowledge-sharing workshops.
- Experience with enterprise intranet or digital workplace environments is highly preferred.
- Exposure to Microsoft Power Platform (Power BI, Power Automate, Power Apps), Microsoft Teams, Microsoft Search, or Search Analytics is a plus.
Responsibilities:
- Develop and maintain knowledge management processes, governance standards, and content lifecycle best practices.
- Configure and administer SharePoint Online sites, pages, libraries, permissions, metadata, navigation, and content structures.
- Conduct content audits, gap analyses, and improve content quality, usability, and discoverability across enterprise knowledge platforms.
- Partner with business stakeholders and SMEs to create, organize, and maintain SOPs, QRGs, training materials, and knowledge articles.
- Improve enterprise search and information architecture using metadata, taxonomy, Microsoft Search, and search analytics.
- Support SharePoint site owners through onboarding, governance guidance, troubleshooting, and monthly training sessions.
- Manage content migrations, archival, remediation, and retirement of outdated knowledge assets.
- Collaborate with cross-functional teams to improve user experience across SharePoint, Microsoft Teams, AKARI, and Toyota's My Toolbox platform.
Flexible work from home options available.
Compensation: $30.00 - $36.00 per hour
About Us
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
- We are a “people” company.
- We are a flat organization.
- We believe the best idea win.
- We believe in radical truth.
- We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About SharePoint Administrator - Content Management Specialist HYBRID Jobs at Ccs
What is the work location for this position at Ccs?
This job at Ccs is located in Plano, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ccs?
Candidates can expect a pay range of $30–$36 per hour for this role.
What employment applies to this position at Ccs?
Ccs lists this role as a Full-time position.
What experience level is required for this role at Ccs?
Ccs is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Ccs?
You can apply for this role at Ccs either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.