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Shift Lead

Fat CatsProvo, UT
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Paid Holidays
Career Development

Job Description

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Description

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team.

The Schedule

Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Requirements

Key Responsibilities

Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.

  • Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
  • Resolve guest concerns quickly and professionally, ensuring exceptional service.
  • Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
  • Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
  • Maintain strong organizational and problem-solving skills in a fast-paced environment.

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FAQs About Shift Lead Jobs at Fat Cats

What is the work location for this position at Fat Cats?
This job at Fat Cats is located in Provo, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fat Cats?
Employer has not shared pay details for this role.
What employment applies to this position at Fat Cats?
Fat Cats lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Fat Cats?
Fat Cats is looking for a candidate with "Director" experience level.
What benefits are offered by Fat Cats for this role?
Fat Cats offers following benefits: Paid Holidays and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fat Cats?
You can apply for this role at Fat Cats either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.