Shift Lead Full Time

Planet FitnessTampa, Florida

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Overview

Schedule

Full-time

Career level

Entry-level

Job Description

We're looking for a Shift Leader to join our team! As our Shift Leader, you will assist the management team by providing peer leadership toaccomplish club goals, develop a high performing staff, and ensure a financially successfulclub.Essential Duties and ResponsibilitiesResponsibilities will include:

Staff Leadership:
- Providing support to Club Manager through peer leadership.
- Set a high standard for a warm and welcoming atmosphere for allmembers, prospective members, guests and employees, by training andcoaching staff to follow superior customer service guidelines.
- Assist in managing projects and deadlines, ensuring the club is kept cleanand orderly.
- Assisting in resolving or escalating employee issues or concerns in aprofessional manner.
- Providing backup support for employees who are absent
- On call for additional shifts sometimes required.
Cleanliness and Maintenance of the Club:
- Keeping the front desk area and lobby clean and orderly.
- Walking through the club every 30 minutes to ensure that it is clean. Thisincludes refilling paper towel dispensers, mopping up spills underequipment, taking out the trash, cleaning mirrors, and re-wrackingbarbells, dumbbells and weight plates.
- Regularly cleaning all exercise equipment and tanning beds.
- Ensuring restrooms are clean, stocked and clutter free by following routinecleaning schedule.
Front Desk Activities:
- Answering phones in a friendly manner and assisting callers with a varietyof questions.
- Checking members into the system as they arrive.
- Assisting with new member sign-up.
- Communicating updates and events to members and guests.
- Taking prospective members on tours.
- Assisting members with scheduling and logging use of amenities liketanning booths and hydro massage
- Responding to member questions and concerns in a timely andprofessional. manner and elevating to Club Manager as needed.
- Conducting beverage or merchandise purchases on the point of salesystem.
Oversee Updates to Members Accounts:
- New Membership Cards
- Change of address
- EFT changes
- Questions regarding billing or payment
Miscellaneous projects may include:
- Ordering club supplies using specific budget based on club requirements.
- Tracking Key Performance Indicators like guest counts, cancels, info calls(weekly, monthly, annually).

Qualifications/Skills:

6-12 months of Customer Service experience is preferred, preferably in the fitnessindustry.

High school diploma/GED equivalent required.

Must be 18 years of age or older.

Basic computer proficiency with an eye for accuracy.

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Strong listener with the ability to empathize and problem solve.

Able to demonstrate diplomacy in all interactions while using appropriate behavior andlanguage. Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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FAQs About Shift Lead Full Time Jobs at Planet Fitness

What is the work location for this position at Planet Fitness?

This job at Planet Fitness is located in Tampa, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Planet Fitness?

Employer has not shared pay details for this role.

What employment applies to this position at Planet Fitness?

Planet Fitness lists this role as a Full-time position.

What experience level is required for this role at Planet Fitness?

Planet Fitness is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Planet Fitness?

You can apply for this role at Planet Fitness either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.